Privacy Policy
Melbourne Mobility Privacy Policy.
Last updated: 13th July 2024
This Privacy Policy describes how Melbourne Mobility (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information
when you visit, use our services, or make a purchase from melbournemobility.com.au (the "Site") or otherwise communicate with us
(collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a
customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your
information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory
reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable
law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as
set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services,
comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and
the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the
term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following
sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a
message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this
information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies,
pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account,
including device information, browser information, information about your network connection, your IP address and other information
regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on
our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process
your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract
with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work
with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits,
third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the
accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more
information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with
you, including to process your payments, fulfil your orders, to send notifications to you related to you account, purchases, returns, exchanges
or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges
and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing,
advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.
This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal
or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.
We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account
has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our
legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with
Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember
your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to
administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better
tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your
browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of
the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies
may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer
support, cloud storage, fulfilment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you.
